Open
Source verified March 4, 2026
High Volume User Program
Provides rebates for installing water-efficient commercial fixtures and appliances
Funding available
$ 10,000
Deadline
Open continuously
Location
Ottawa, Ontario, Canada
Overview
The City of Ottawa’s High Volume User Program offers rebates up to $10,000 per property for the installation of eligible water-efficient toilets, urinals, spray valves, commercial dishwashers, and washing machines. This funding initiative is designed to support retrofits that reduce water consumption and utility costs in high-usage industrial, commercial, institutional, and multi-residential buildings.
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Opportunity Score
Moderate potential, but conditions must align.
At a glance
Funding available
Financing goals
- Optimize production processes
- Reduce environmental footprint
- Renovate or expand facilities
Eligible Funding
- Maximum amount : 10,000 $
Funds Providers
Eligible candidates
Eligible Industries
- All industries
Location
- Ottawa
- Ontario
Legal structures
- Non-profit
- Sole proprietorship
- Public or Parapublic institution
- For-profit business
Annual revenue
- All revenue ranges
Organisation size
- All organization sizes
Audience
- All groups
Non-profit candidates
Sector of operation
- All industries
Target groups
- All the groups
Revenue structures
- All structures
Scope
- All dimensions
Next Steps
1
Determine your project
2
Validate your eligibility
Activities funded
- Retrofitting industrial, commercial, institutional or multi-residential facilities with water-efficient toilets.
- Upgrading to water-efficient urinals in eligible properties.
- Installing water-saving spray valves.
- Replacing old commercial dishwashers and washing machines with high-efficiency models.
Official resources
Eligibility
Who is eligible?
- Industrial property owners
- Commercial property owners
- Institutional property owners
- Multi-residential property owners with six or more units
Who is not eligible
- Businesses or facilities built after 1996.
- Properties located outside the City of Ottawa.
- Industrial, commercial or institutional properties using less than 25,000 m³ of water per year.
- Residential properties containing fewer than six units.
Eligible expenses
- Purchase and installation of high-efficiency single-flush or dual-flush toilets.
- Purchase and installation of water-efficient urinals (3.8L or less, or waterless models).
- Purchase and installation of water-efficient spray valves.
- Purchase and installation of commercial-grade dishwashers and washing machines with water-efficient features.
Eligible geographic areas
- City of Ottawa
How to apply
- Step 1: Complete the Screening and Application Form
- Obtain the official Screening and Application form for the High Volume User Program.
- Fill out all required information on the form.
- Step 2: Document Existing Fixtures
- Before removing old fixtures and appliances, take clear photographs of all items that will be replaced as part of the project.
- Step 3: Submit Application Materials
- Send the completed application form along with the photographs of the existing fixtures for review.
- Mail all materials to:
WaterWise Coordinator
City of Ottawa
951 Clyde Avenue
Ottawa, ON K1Z 5A6
- Step 4: Application Review and Next Steps
- Await review and approval of your application by the City of Ottawa.
- Upon approval, you will receive further instructions regarding the next steps to proceed with your project.
Additional information
- The total maximum rebate available is $10,000 per tax roll number.
- Work must be completed within 18 months of project approval.
- Applicants should take photographs of old fixtures and appliances before removal as part of the application process.
- The City will review toilet selection as part of the screening and approval process to ensure compliance with program criteria.
Contacts
Frequently Asked Questions about the High Volume User Program Program
What is the High Volume User Program?
The City of Ottawa’s High Volume User Program offers rebates up to $10,000 per property for the installation of eligible water-efficient toilets, urinals, spray valves, commercial dishwashers, and washing machines. This funding initiative is designed to support retrofits that reduce water consumption and utility costs in high-usage industrial, commercial, institutional, and multi-residential buildings.
How much funding can be received?
High Volume User Program Funds up to $10,000 of admissible expenses.
Who is eligible for the High Volume User Program program?
To be eligible for the High Volume User Program program, you must:
Facility must be located in the City of Ottawa and built before 1996.
Must be an industrial, commercial, or institutional property using at least 25,000 m³ of water/year, or a multi-residential property with six or more units.
What expenses are eligible under High Volume User Program?
Retrofitting industrial, commercial, institutional or multi-residential facilities with water-efficient toilets.
Upgrading to water-efficient urinals in eligible properties.
Installing water-saving spray valves.
Replacing old commercial dishwashers and washing machines with high-efficiency models.
Who can I contact for more information about the High Volume User Program?
You can contact City of Ottawa by email at waterwise@ottawa.ca or by phone at 3-1-1.
Where is the High Volume User Program available?
The High Volume User Program program is available the province of Ontario.
Is the High Volume User Program a grant, loan, or tax credit?
High Volume User Program is a Grant and Funding