High Volume User Program

• Rebates of $50 per single-flush or dual-flush high-efficiency toilet installed.
• Rebates of $60 for urinals using 3.8L or less, or $75 for waterless urinals.
• Rebate covering 50% of the pre-tax price of spray valves, up to a maximum of $200 per device.
• Rebate covering 25% of the pre-tax price of commercial dishwashers and washing machines, up to a maximum of $1,000 per appliance.
• The maximum total rebate amount is $10,000 per tax roll number.

• The business or facility must be located in the City of Ottawa.
• The building must have been constructed before 1996.
• The applicant must be an industrial, commercial, or institutional property consuming at least 25,000 m³ of water per year, or a multi-residential property with six or more units.

Who is eligible?

• Industrial property owners
• Commercial property owners
• Institutional property owners
• Multi-residential property owners with six or more units

Who is not eligible

• Businesses or facilities built after 1996.
• Properties located outside the City of Ottawa.
• Industrial, commercial or institutional properties using less than 25,000 m³ of water per year.
• Residential properties containing fewer than six units.

Eligible expenses

• Purchase and installation of high-efficiency single-flush or dual-flush toilets.
• Purchase and installation of water-efficient urinals (3.8L or less, or waterless models).
• Purchase and installation of water-efficient spray valves.
• Purchase and installation of commercial-grade dishwashers and washing machines with water-efficient features.

Eligible geographic areas

• City of Ottawa

• The total maximum rebate available is $10,000 per tax roll number.
• Work must be completed within 18 months of project approval.
• Applicants should take photographs of old fixtures and appliances before removal as part of the application process.
• The City will review toilet selection as part of the screening and approval process to ensure compliance with program criteria.