Privacy policy
Preamble
To allow you to benefit from helloDarwin’s services, we must collect and process information about you. This information constitutes personal data, and we handle it accordingly.
This privacy policy explains the personal data we collect, how we use it, and with whom we share it in the context of our business relationship with you. Rest assured that we will never sell your data and that we take the necessary security measures to protect it.
By using our services and providing us with your personal data, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
Who Does This Policy Apply To?
This policy applies to all the following individuals (hereinafter referred to as "Users"):
Client: A person who submits a request for information or service delivery for their business, regardless of the method used.
Professional: A person who provides a service individually or through their company.
It also applies to anyone who communicates or interacts with us, regardless of the means used.
What Personal Data Is Collected?
We collect personal data that you provide to us—any information that alone or in combination with other data allows us to identify you as a person. We also automatically collect personal data in accordance with the section on cookies and other tracking technologies below.
Specifically, we may collect the following personal data:
CATEGORIES OF COLLECTED PERSONAL DATA (PD)
Category | Examples |
Identifying Information | Name, first name, email address, postal address, phone number |
Profile Information | Location, language, project or transaction history, survey results |
Communication & Interaction Data | Description of your projects, plans, photos you provided, history of interactions with us, content of written communications you send us, call history, call recordings, and transcripts |
Do I Have to Consent to the Collection, Use, and Disclosure of My Data?
Your consent is always required.
By interacting directly with us, you consent to the collection, use, and processing of your personal data in accordance with this privacy policy.
When data is collected automatically (through cookies or other tracking technologies), consent will be obtained explicitly (opt-in) or implicitly (opt-out) as required by law and the section on cookies and tracking technologies.
To maintain our business relationship, we need to collect, use, and disclose your personal data to provide the requested services. Rest assured that your data will only be used for the purposes for which it was collected.
Can I Refuse to Provide Personal Data or Withdraw My Consent?
Yes.
However, if you refuse or withdraw your consent, we may not be able to offer the requested service or you may not be able to benefit from certain advantages and offers.
For example, if you refuse to receive newsletters, you may miss out on promotions. You can withdraw your consent by contacting the designated person listed at the end of this privacy policy.
How Is My Personal Data Collected?
We collect your data when you:
Request services through our website
Communicate or interact with us by phone
Fill out forms or answer surveys
Automatically, via cookies and tracking technologies (see the dedicated section below)
Why Does helloDarwin Collect My Personal Data?
To Conduct Business With You We collect and use personal data to provide our services, identify you, and offer relevant options and features.
To Identify and Recognize You
To confirm your identity when providing services.
To Offer Services and Features
Create and manage user accounts.
Verify user identities.
Track and share project progress.
Enable user-to-user communication.
Allow professionals to contact clients about their projects.
Facilitate connections with lenders or service providers for financing.
Process payments for our services.
Conduct data analysis, testing, and trend monitoring.
To Provide Customer Support
Offer assistance.
Direct inquiries to the appropriate customer service advisor.
Investigate and resolve user issues.
Improve our customer support processes.
Conduct surveys to enhance our services.
To Comply With Legal and Regulatory Obligations
Review or process claims or disputes.
Prevent fraud and money laundering.
Comply with tax obligations.
Respond to court orders and regulatory requests.
Newsletter & Personalized Offers Consent
You can choose whether to receive personalized offers or participate in marketing surveys to help improve our services.
Newsletters: If you consent, we may send you emails with useful information, service promotions, or event invitations. You can unsubscribe at any time by clicking the unsubscribe link in each email.
Personalized Offers: We analyze and combine your data to tailor service offers to your needs. No personal data is shared with third parties for this purpose. You can opt in via forms, your dashboard, or advertisements. You can withdraw consent via the unsubscribe link in each message.
Cookies & Online Tracking Technologies
To improve your experience, we use cookies and tracking technologies to analyze browsing history, search queries, and advertisements you view.
Session Cookies: Stored temporarily during your session to identify you and deleted when you leave our site.
Persistent Cookies: Stored on your device and retrieved on subsequent visits to remember your preferences.
Who Has Access to My Personal Data at helloDarwin?
Only employees who require access for their duties can view your personal data. Their access is limited to what is necessary. Employees are subject to confidentiality obligations and must follow strict security measures.
With Whom Is My Personal Data Shared?
To conduct business, we may need to share your personal data under specific circumstances, including:
Professionals performing work
Accounting and payment processing providers
Cloud storage service providers
Marketing service providers
App developers
Legal service firms
Survey companies
All third parties are contractually obligated to maintain confidentiality and data security standards.
In certain cases, we may be legally required to share data with courts, regulatory authorities, or law enforcement agencies, such as for fraud prevention or compliance with anti-money laundering laws.
Can My Personal Data Be Transferred Outside My Province or Canada?
Yes. helloDarwin’s may use service providers or partners located outside your province or Canada. Before sharing data, we assess the legal framework and regulations in that jurisdiction and ensure compliance with our privacy standards.
Can I Access, Correct, or Delete My Personal Data?
Yes. You can:
Request access to the personal data we hold about you.
Modify or update your personal data.
Request the deletion of outdated or unnecessary data.
To update your data, you can:
Access your account profile.
Contact us by phone or email.
How Can I File a Complaint About My Personal Data?
If you have a question, concern, or complaint about our privacy practices, you can contact us:
Phone: 1 844 410-1112
Email: francis@hellodarwin.com
Mail: 200-7675 Boul Saint-Laurent, Montreal, QC, H2R 1W9
Data Protection Officer: Francis Desrochers, Operations Director, francis@helloDarwin.com
Can This Privacy Policy Be Changed?
Yes, we may update this policy periodically. Please check it regularly for updates, which take effect from the date indicated.
Last Updated: July 25, 2022