Privacy policy

Preamble

To enable you to benefit from helloDarwin services, we must collect and process information about you. This information constitutes personal information, and we treat it as such.

This privacy policy explains the personal information we must collect, how we use it and to whom we disclose it in the context of our business relationship with you. Rest assured that we will never sell your information and that we take the necessary security measures to protect it.

By using our services and providing us with your personal information, you consent to the use or disclosure of the information we collect about you, as described in this Privacy Policy.

Who does the policy apply to?

This policy applies to all of the following persons (hereinafter "Users"):

Client: person who submits a request for information or service provision for projects for their business, regardless of the means used;

Professional (hereinafter "Professional"): person who provides the service individually or through their business.

It also applies to any person who communicates or interacts with us, regardless of the means used.

What information is involved?

We collect personal information that you provide to us, which is information that, alone or combined with others, allows us to identify you as a person. We also collect personal information automatically in accordance with the section on cookies and other tracking technologies below.

Specifically, this may include the following personal information:

CATEGORIES OF COLLECTED PERSONAL DATA (PD)

Must I consent to the collection, use and disclosure of information about me?

Your consent is always required.

This consent consists of giving us your agreement for us to collect personal information about you, use it and disclose it. When you interact directly with us, you consent to the collection, use and processing of your personal information in accordance with this privacy policy. When information is collected automatically (through cookies or other tracking technologies), consent will be obtained expressly (opt-in) or implicitly (opt-out) according to the requirements of the law and according to the section on cookies and tracking technologies.

In the context of our business relationship with you, we need to collect, use and disclose your personal information to establish and maintain our relationship with you and provide you with the services you have requested.

Rest assured that your personal information will only be used for the reasons for which we collected it.

Can I refuse to provide personal information or withdraw my consent?

Yes.

However, if you refuse or withdraw your consent, we may not be able to offer you the requested service, or you may not be able to benefit from certain advantages and offers associated with the service. For example, to allow you to benefit from a promotion on your service, we will ask for your consent to receive newsletters. If you refuse, it is possible that you will not be able to benefit from the promotion. You can withdraw your consent by writing to the responsible person who is identified at the end of this privacy policy.

How is my personal information collected?

We may collect your personal information when you make a request regarding our services via our website, when you communicate or interact with us by phone, or when you fill out forms or respond to surveys. We also collect personal information automatically through cookies and other tracking technologies in accordance with the section provided below.

Why does helloDarwin collect personal information about me?

1. To do business with us

To provide you with our services that will allow you to be put in contact with Professionals to carry out your projects, we must collect and use certain of your personal information to be able to identify you, offer you choices and features and more.

2. Identify and recognize you

To know to whom we are providing services and confirm that you are indeed the person you say you are.

Examples of information used:

• Information allowing us to identify you.

3. In order to offer you services and features

We may use your personal information to, for example:

• Create and maintain User accounts;

• Verify the identity of Users;

• Track and share work progress;

• Locate where work is needed;

• Allow Users to communicate with each other;

• A Professional may send an email, SMS to a Client or call them to confirm the location, or ask for or provide information relating to the requested work;

• A Client may contact a Professional to ask for arrival time or other details relating to their project.

• To allow us to put the Client in contact with a Professional (for example, connecting with lenders to obtain financing if the Client has checked a box to that effect);

To allow us to put the Client in contact with a service provider for which the client has identified a need for the following categories:

• Financing.

• Offer a payment feature, process payments or facilitate payments for our services;

• Perform the internal operations necessary to provide our services, including to resolve software interruptions and operational problems; and

• We may use depersonalized information for data analysis, testing and research purposes, as well as to monitor and analyze trends in activity and use of our services.

Examples of information used:

• Information allowing us to identify you;

• Information about your profile.

4. In order to ensure customer service

We use certain of your personal information, such as your information regarding your communications and interactions such as your name, email, phone number, address, session information to, for example:

• Offer the requested assistance;

• Send questions to the right customer support advisor;

• Study and process User problems;

• Monitor and improve the quality and processes of our User support service;

• Conduct surveys to help us improve our services for a better experience, through a survey firm.

helloDarwin may use the information collected to inform Users of changes made to our general conditions, our services or our policies; or send communications that are not intended to promote helloDarwin services.

Examples of information used:

• Information allowing us to identify you;

• Information regarding your communications and your interactions with us such as your name, email, phone number, address, session information.

5. In order to comply with our legal and regulatory obligations

In order to comply with our legal and regulatory obligations, we may collect, use and disclose your personal information for the following reasons, for example:

• Examine or process claims or disputes relating to the use of helloDarwin services;

• Fight fraudulent activities (for example, fighting money laundering and fraud prevention);

• For tax purposes;

• Respond to requests, warrants and court orders or other organizations;

• Any other case authorized by the law in force.

Examples of information used:

• Information allowing us to identify you;

• Information about your profile;

• Information regarding your communications and your interactions with us such as your name, email, phone number, address, session information.

Consent to newsletter and personalized offers.

To allow you to benefit from personalized offers or participate in marketing surveys and thus contribute to the development of our services, you have the choice to consent or not to the use and disclosure of your personal information.

You change your mind? You can modify or withdraw this consent at any time by contacting us at dpo@hellodarwin.com

These other reasons are as follows:

1. Newsletters

If you consent, helloDarwin may solicit you by sending you emails, such as emails to provide you with useful information, promote its services, inform you of promotions or events.

If you no longer wish to receive such emails from us, you can unsubscribe by clicking on the unsubscribe link that appears in each message.

2. Personalized offers

To be able to allow you to benefit from service offers designed especially for you and adapted to your needs, we must know you well. This is why we must use, analyze your personal information, and combine it with other information or data. This will allow us to proactively identify products or services that might interest you and be useful to you, and that meet your needs.

If you consent, helloDarwin may offer you personalized offers regarding our services or those of third parties that could be useful to you or that might interest you. Rest assured that none of your personal information will be disclosed to these third parties and that only helloDarwin will be able to use it for this purpose.

You may consent to these personalized offers in one of the following ways:

• When you fill out a project submission form;

• On your dashboard which you have access to after submitting a project;

• By clicking on one of our advertising banners to that effect

If you wish to no longer receive personalized offers, you can withdraw your consent on the unsubscribe link that appears in each message or by contacting us.

What are the connection cookies and other online tracking technologies used?

Connection cookies and other online tracking technologies

In order to improve your experience on our website, we may use your browsing and search history and the advertisements you view on our site, for example, through cookie files and pixels to offer you advertising that better matches your needs.

What are cookie files?

Cookie files are used on our websites.

A cookie is a small data file created by your browser and placed on your computer when you visit a website or web page. Cookies allow websites to remember certain information about you in order to facilitate your access and internet navigation within our sites. Cookie files can only be read by the website that transmits them to your computer.

We use 2 types of cookies:

• The volatile cookie (session): it is kept in memory for the duration of your session. It allows us to identify you. It is then erased from your computer and deleted from our databases when you leave our site.

• The persistent cookie: it is stored on your computer and will be retrieved during your next visit. helloDarwin uses cookies and other similar technologies for purposes such as:

• User authentication;

• Recording User preferences and settings;

• Evaluating the popularity of content;

• Improving and measuring the effectiveness of advertising campaigns;

• Analyzing trends and website traffic, and overall understanding of online behaviors and interests of people who interact with our services.

Please note that our advertising partners and other third parties may also install cookies or invisible pixels on certain pages of our websites, collecting certain of your browsing information, particularly when you click on their advertising messages or links to their websites or services on our websites. This Privacy Policy does not apply to third-party websites or third-party advertising providers. We are not responsible for the practices of these partners and other third parties regarding the protection of your personal information, the use of cookies and other online tracking tools. We therefore encourage you to consult the policies of these other entities to obtain more information on this subject.

Who has access to my personal information at helloDarwin?

Only employees who need your personal information in the context of their work have access to it. Their access is limited to what is necessary to accomplish their tasks.

For example, if you ask for a helloDarwin employee to contact you, we will need to know in advance the reasons, context and preferred mode of communication.

Our employees are subject to confidentiality obligations. We also require them to protect the security of the personal information they use by respecting appropriate physical, technical and administrative security measures.

To whom can my personal information be disclosed?

To do business with us, it is also possible that we also have to disclose your personal information, in certain circumstances and for various reasons.

We may disclose to our suppliers certain of your personal information that they need in carrying out their service provision, for example:

• Professionals performing the work;

• Accounting service and payment processing;

• Cloud storage service providers;

• Marketing service providers;

• Application developers;

• Firms providing legal services;

• Survey firms.

In all cases, we disclose them only for the reasons to which you have consented, and we ensure the protection and confidentiality of the information we disclose.

Service providers who have access to your personal information have the obligation to commit by contract to ensure the protection of the confidentiality of your information and to implement appropriate security measures. They have the responsibility to comply with helloDarwin's strict confidentiality and security standards.

In certain circumstances, the law may allow us to disclose your personal information to other persons or require us to do so, for example to courts, law enforcement and regulatory authorities and government organizations.

This disclosure is necessary for helloDarwin to comply with its legal and regulatory obligations particularly regarding the fight against money laundering.

Can my personal information be disclosed or transferred outside my province or Canada?

It happens that helloDarwin uses suppliers or partners located outside your province or Canada, to execute certain specific mandates in the normal course of its operations.

If we must disclose personal information to these suppliers and partners, helloDarwin evaluates the legal regime and regulations in force in the territory in question, and ensures that the protection and confidentiality of this information meets its own requirements.

Can I access my personal information, correct or modify it?

Conservation and deletion of your personal information

helloDarwin retains your personal information for the reasons mentioned above and according to the deadlines provided by the laws in force.

You can request the deletion of your personal information that is no longer current or no longer required for the purposes for which it was collected.

Your rights

You can:

• Request access to personal information we hold about you;

• Modify or update your personal information;

• Delete your personal information that is no longer current or required for the purposes for which it was collected. In the event of any change in your situation, it is your responsibility to contact us to update your information.

• Via your account (profile);

• Via telephone;

• Via email.

Do I have recourse if I am not satisfied or to complain about the protection of my personal information?

If you have a question, concern or complaint to make regarding the protection of your personal information or our practices in this regard, you can contact us:

• Call: 1 844 410-1112

• By email: dpo@hellodarwin.com

• By mail to our head office: 200-7675 Boul Saint-Laurent, Montreal, QC, H2R 1W9

Here is the person responsible for the protection of personal information:

Data Protection Officer: dpo@hellodarwin.com

Can your privacy policy be modified and, if so, will I be notified?

It is possible that we may make certain modifications to this policy periodically. Make sure to consult the policy regularly to become aware of these latest updates. These take effect on the date indicated on the policy.