Help Center
Getting Started
Who are we?
Web marketing, video production, ERP/CRM integration... Whatever professional service you need for your business, helloDarwin helps you find the best service providers for your project. Free of charge, without any obligation and within 48 hours on average.
How does it work?
It's very simple! Tell us about your needs by filling out the form on the website or by contacting us directly by phone at 1-844-410-1112. Then, one of our in-house experts will contact you for a short phone call to make sure that they understand your needs (type of service required, budget, geographical area). Service providers interested in your project will contact you in an average of 48 hours. All you have to do is compare them and choose the one that suits you best!
How much does it cost to get quotes?
At helloDarwin, there are no fees to get your quotes. Only service providers on the platform pay a one-off fee for access to your project and information, whether they win the contract or not.
How many service providers will contact me for my project?
Your project is unique! The number of referred service providers therefore depends on several factors. You will usually be put in contact with 3 or 4 service providers depending on your needs.
How can I be sure of the quality of referred service providers?
The quality of the service providers we refer to you is more than important to us. To register on our platform, each service provider must meet a number of criteria such as:
- Have an up-to-date website and/or social media profile that clearly represents the services offered.
- Provide you with a portfolio and/or social proof that demonstrates their expertise in the services offered.
Where can I find the information of service providers interested in my request?
To manage all your projects, access service provider information, submit new projects, talk to your project manager and much more, you can go to your Client Portal. To log in, simply enter your email address (the one you use to receive helloDarwin emails) and create a password of your choice.
How do you choose the service providers you refer to me?
Entrepreneurs and agencies enter in their helloDarwin profile the services they offer and the budget ranges they typically work with. This allows us to send your project only to those who can meet your requirements. Among these, only the best qualified for your project will be referred to you.
How can my project manager help me?
Your satisfaction is our priority. For this reason, project managers are with you every step of the way, from the start of your project to the end of the mandate.
The project manager assigned to you is an expert in the field of your project. He/she will oversee the search for qualified service providers and will keep you informed of every service provider that might be suitable for your project. The project manager will help you if you want to make changes to your project description, if you need help comparing quotes, or if you have questions about the quotes received.
Where can I find the information of service providers interested in my request?
To manage all your projects, access service provider information, submit new projects, talk to your project manager and much more, you can go to your Client Portal. To log in, simply enter your email address (the one you use to receive helloDarwin emails) and create a password of your choice.
What if I find a service provider outside the platform?
Platform service providers pay a fee to obtain your information. For this reason, we ask that you give everyone the opportunity to present their services before making a decision. If you find a service provider on your end before the helloDarwin process is complete, please inform your assigned project manager.
Do I have to select one of the service providers you referred to me?
No, the final decision is entirely yours. You choose the service provider that suits you best, whether it is on or off our platform. The only commitment we ask is that you give each service provider an opportunity to present their services to you.
Is it necessary to establish a budget for my project?
Establishing a budget for your project is crucial. By setting a financial limit, you will only receive quotes from service providers who can meet your budget and you will allow the providers to know more about the scope of the project.
How long does it take to receive a quote?
On average, you will receive calls from service providers within 48 hours. After that, the time it takes to receive a quote will vary depending on the type of project, the availability of the service provider and your own availability. We therefore suggest that you communicate your deadline requirements at the outset of the project so that you only receive quotes from service providers who can meet the deadline.