Closed
Water Leak Forgiveness Adjustment Policy
Water bill credit for qualifying leak repairs
Last Update: April 29, 2026
Funding available
Varies by project
Timeline
- Receipt of requests is now closed
Location
Ontario, Canada
Overview
This policy offers a credit for abnormally high water charges caused by an undetected leak or other unexplained plumbing issue that has been repaired. It applies to eligible metered single-family unit water customers who submit a request within the required timeframe.
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Opportunity Score
Moderate potential, but conditions must align.
At a glance
Funding available
Financing goals
- Increase social or community impact
- Reduce environmental footprint
- Ensure financial sustainability
Eligible Funding
- Varies by project
Timeline
- Receipt of requests is now closed
Eligible candidates
Eligible Industries
- Utilities
Location
- Ontario
Legal structures
- Public or Parapublic institution
Annual revenue
- All revenue ranges
Organisation size
- All organization sizes
Audience
- All groups
Next Steps
1
Determine your project
2
Validate your eligibility
Documents Needed
- Completed Water Bill Adjustment Request form
- Repair invoice or repair receipts
Eligibility
Who is eligible?
- Metered single-family unit water supply customers
Who is not eligible
- Unmetered customers
- Properties that were vacant or unattended during the adjustment period
- Customers seeking adjustments for water used for pools, irrigation, landscaping, vehicle washing, or similar discretionary uses
Eligible expenses
- Volumetric water charges linked to an eligible leak adjustment
Ineligible Costs and Activities
- Fixed fee charges
- Water use for pools, spas, irrigation, lawns, gardens, sidewalks, driveways, car washing, and other discretionary outdoor use
- Leaks caused by theft, vandalism, construction damage, or a third party
- Catch-up bills based on estimated readings
Eligible geographic areas
- Loyalist Township, Ontario
Processing and Agreement
- Application is reviewed by Township staff
- Eligibility and supporting repair information are assessed
- If approved, a credit is applied to the account
Contacts
Frequently Asked Questions about the Water Leak Forgiveness Adjustment Policy Program
Here are answers to the most common questions about the Water Leak Forgiveness Adjustment Policy. This section explains what the program is, how much funding is available, eligibility requirements, application deadlines, and other important details to help you determine if this grant is right for your business.
What is the Water Leak Forgiveness Adjustment Policy?
This policy offers a credit for abnormally high water charges caused by an undetected leak or other unexplained plumbing issue that has been repaired. It applies to eligible metered single-family unit water customers who submit a request within the required timeframe.
Who is eligible for the Water Leak Forgiveness Adjustment Policy program?
To be eligible for the Water Leak Forgiveness Adjustment Policy program, you must:
Metered single-family unit customer
Account in good standing
Leak repaired and explained
Who can I contact for more information about the Water Leak Forgiveness Adjustment Policy?
You can contact Loyalist Township by email at info@loyalist.ca or by phone at 613-386-7351.
Where is the Water Leak Forgiveness Adjustment Policy available?
The Water Leak Forgiveness Adjustment Policy program is available the province of Ontario.
Is the Water Leak Forgiveness Adjustment Policy a grant, loan, or tax credit?
Water Leak Forgiveness Adjustment Policy is a Other Support
Who are the financial supporters of the Water Leak Forgiveness Adjustment Policy?
Water Leak Forgiveness Adjustment Policy is funded by Loyalist Township