Water Leak Forgiveness Adjustment Policy

• Completed Water Bill Adjustment Request form
• Repair invoice or repair receipts

Who is eligible?

• Metered single-family unit water supply customers

Who is not eligible

• Unmetered customers
• Properties that were vacant or unattended during the adjustment period
• Customers seeking adjustments for water used for pools, irrigation, landscaping, vehicle washing, or similar discretionary uses

Eligible expenses

• Volumetric water charges linked to an eligible leak adjustment

Ineligible Costs and Activities

• Fixed fee charges
• Water use for pools, spas, irrigation, lawns, gardens, sidewalks, driveways, car washing, and other discretionary outdoor use
• Leaks caused by theft, vandalism, construction damage, or a third party
• Catch-up bills based on estimated readings

Eligible geographic areas

• Loyalist Township, Ontario

• Abnormally high water usage due to an undetected leak or other undetermined cause
• Water use exceeds twice the previous 12 months' average and is over 50 cubic metres
• Leak repaired after notification of increased usage
• Reasonable effort made to locate and fix the leak

• Step 1: Review eligibility
  • Confirm the account and water usage meet the policy requirements.
  • Make sure the leak has been repaired and receipts are available.
• Step 2: Complete the online form
  • Fill out the Water Bill Adjustment Request form online.
• Step 3: Submit the request
  • Send the completed form within 90 days of receiving notice of increased water usage.
• Step 4: Get help if needed
  • Contact Loyalist Township if you need the form in an alternative format or need assistance completing it.

• Application is reviewed by Township staff
• Eligibility and supporting repair information are assessed
• If approved, a credit is applied to the account