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Water Leak Forgiveness Adjustment Policy
Water bill credit for qualifying leak repairs
Record updated
- Funding available
- Varies by project
- Deadline
- Open continuously
- Location
- Ontario, Canada
Overview
This policy offers a credit for abnormally high water charges caused by an undetected leak or other unexplained plumbing issue that has been repaired. It applies to eligible metered single-family unit water customers who submit a request within the required timeframe.
At a glance
Funding available
Varies by project
- Increase social or community impact
- Reduce environmental footprint
- Ensure financial sustainability
Eligible candidates
- Location
- Ontario
- Eligible Industries
- All industries
- Annual revenue
- All revenue ranges
- Organisation size
- All organization sizes
- Audience
- All groups
- Legal structures
- Public or Parapublic institution
Start applying for this program
Take a practical assessment to gain a clear understanding of how well this program aligns with your specific needs and long-term goals.
Availability timeline
2026
Periods: 1
Eligibility
Who is eligible?
- Metered single-family unit water supply customers
Who is not eligible
- Unmetered customers
- Properties that were vacant or unattended during the adjustment period
- Customers seeking adjustments for water used for pools, irrigation, landscaping, vehicle washing, or similar discretionary uses
Eligible expenses
- Volumetric water charges linked to an eligible leak adjustment
Ineligible Costs and Activities
- Fixed fee charges
- Water use for pools, spas, irrigation, lawns, gardens, sidewalks, driveways, car washing, and other discretionary outdoor use
- Leaks caused by theft, vandalism, construction damage, or a third party
- Catch-up bills based on estimated readings
Eligible geographic areas
- Loyalist Township, Ontario
How to apply
- Step 1: Review eligibility
- Confirm the account and water usage meet the policy requirements.
- Make sure the leak has been repaired and receipts are available.
- Step 2: Complete the online form
- Fill out the Water Bill Adjustment Request form online.
- Step 3: Submit the request
- Send the completed form within 90 days of receiving notice of increased water usage.
- Step 4: Get help if needed
- Contact Loyalist Township if you need the form in an alternative format or need assistance completing it.
Documents Needed
- Completed Water Bill Adjustment Request form
- Repair invoice or repair receipts
Selection criteria
- Abnormally high water usage due to an undetected leak or other undetermined cause
- Water use exceeds twice the previous 12 months' average and is over 50 cubic metres
- Leak repaired after notification of increased usage
- Reasonable effort made to locate and fix the leak
Processing and Agreement
- Application is reviewed by Township staff
- Eligibility and supporting repair information are assessed
- If approved, a credit is applied to the account
Contacts
Official sources
Frequently Asked Questions about the Water Leak Forgiveness Adjustment Policy Program
What is the Water Leak Forgiveness Adjustment Policy?
This policy offers a credit for abnormally high water charges caused by an undetected leak or other unexplained plumbing issue that has been repaired. It applies to eligible metered single-family unit water customers who submit a request within the required timeframe.
What is the deadline to apply?
The program is accepting continuous intake
Who is eligible for the Water Leak Forgiveness Adjustment Policy program?
To be eligible for the Water Leak Forgiveness Adjustment Policy program, you must:
Metered single-family unit customer
Account in good standing
Leak repaired and explained
What expenses are eligible under Water Leak Forgiveness Adjustment Policy?
Volumetric water charges linked to an eligible leak adjustment
Who can I contact for more information about the Water Leak Forgiveness Adjustment Policy?
You can contact Loyalist Township by email at info@loyalist.ca or by phone at 613-386-7351.
Where is the Water Leak Forgiveness Adjustment Policy available?
The Water Leak Forgiveness Adjustment Policy program is available the province of Ontario.
Is the Water Leak Forgiveness Adjustment Policy a grant, loan, or tax credit?
Water Leak Forgiveness Adjustment Policy is a Other Support