Closed
Water and Wastewater Bill Adjustment Policy
Leak forgiveness for high Orangeville water bills
Last Update: April 29, 2026
Funding available
$ 2,000
Timeline
- Receipt of requests is now closed
Location
Orangeville, Ontario, Canada
Overview
Water and Wastewater Bill Adjustment is a leak forgiveness credit for eligible Orangeville customers with unusually high bills caused by plumbing leaks. Approved requests can cover water and wastewater charges, with credits calculated at 50% of excess usage up to $2,000.
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Opportunity Score
Moderate potential, but conditions must align.
At a glance
Funding available
Financing goals
- Implement environmental initiatives
- Reduce environmental footprint
Eligible Funding
- Maximum amount : 2,000 $
- Up to 50% of project cost
Timeline
- Receipt of requests is now closed
Eligible candidates
Eligible Industries
- Utilities
Location
- Orangeville
- Ontario
Legal structures
- Sole proprietorship
Annual revenue
- All revenue ranges
Organisation size
- All organization sizes
Audience
- Canadians
Next Steps
1
Determine your project
2
Validate your eligibility
Activities funded
- Requesting a bill adjustment for unusually high water and wastewater charges caused by a repaired plumbing leak.
Documents Needed
- Completed Water Bill Adjustment Request Form, Parts A and B
- Copies of water and wastewater bills being considered
- Repair receipts or invoices
Official resources
Eligibility
Who is eligible?
- Single-family residential water customers.
- Homeowners who occupy the dwelling.
- Tenants with the water account in their name.
Who is not eligible
- Commercial water customers.
- Industrial water customers.
- Institutional water customers.
- Income-producing single-family residential rental property owners.
Eligible expenses
- Water and wastewater charges linked to leak-related excess usage.
Ineligible Costs and Activities
- Usage caused by filling a pool or spa.
- Usage caused by irrigation or similar uses.
- Usage caused by theft, vandalism, or construction damage.
Eligible geographic areas
- Town of Orangeville.
Selection criteria
- Application completeness and supporting documents.
- Good standing of the account.
- Compliance with usage and repair requirements.
- Verification that the leak was repaired.
How to apply
- Step 1: Complete the request form
- Fill out Part A of the Water Bill Adjustment Request Form.
- Step 2: Gather supporting documents
- Attach copies of water and wastewater bills.
- Attach repair receipts or invoices.
- Step 3: Submit to Town Hall
- Submit the completed form and documents to the Customer Service Desk at Town Hall, 87 Broadway, Orangeville.
Processing and Agreement
- The application is reviewed only after a complete form is received.
- Approved credits are issued after repairs are completed and verified.
- The credit is applied to the water and wastewater account.
Additional information
- The credit is issued as a one-time leak forgiveness credit.
- The request will not be processed until Parts A and B are complete.
Contacts
Frequently Asked Questions about the Water and Wastewater Bill Adjustment Policy Program
What is the Water and Wastewater Bill Adjustment Policy?
Water and Wastewater Bill Adjustment is a leak forgiveness credit for eligible Orangeville customers with unusually high bills caused by plumbing leaks. Approved requests can cover water and wastewater charges, with credits calculated at 50% of excess usage up to $2,000.
How much funding can be received?
Water and Wastewater Bill Adjustment Policy Funds up to 50% of admissible expenses, capped at $2,000 per project.
Who is eligible for the Water and Wastewater Bill Adjustment Policy program?
To be eligible for the Water and Wastewater Bill Adjustment Policy program, you must:
Good-standing account.
Leak-related high usage.
Timely repairs and notice.
What expenses are eligible under Water and Wastewater Bill Adjustment Policy?
Requesting a bill adjustment for unusually high water and wastewater charges caused by a repaired plumbing leak.
Who can I contact for more information about the Water and Wastewater Bill Adjustment Policy?
You can contact Town of Orangeville or by phone at 519-941-0440 ext 4500.
Where is the Water and Wastewater Bill Adjustment Policy available?
The Water and Wastewater Bill Adjustment Policy program is available the province of Ontario.
Is the Water and Wastewater Bill Adjustment Policy a grant, loan, or tax credit?
Water and Wastewater Bill Adjustment Policy is a Grant and Funding