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Water and Wastewater Bill Adjustment Policy
Leak-related bill credit for eligible water customers
Last Update: April 29, 2026
Funding available
$ 2,000
Timeline
- Receipt of requests is now closed
Location
Orangeville, Ontario, Canada
Overview
The program offers a one-time leak forgiveness credit for eligible Orangeville water and wastewater customers with unusually high bills caused by plumbing leaks. Approved adjustments can cover water and wastewater charges, with a maximum credit of $2,000.
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Opportunity Score
Moderate potential, but conditions must align.
At a glance
Funding available
Financing goals
- Implement environmental initiatives
- Reduce environmental footprint
Eligible Funding
- Maximum amount : 2,000 $
- Up to 50% of project cost
Timeline
- Receipt of requests is now closed
Eligible candidates
Eligible Industries
- Utilities
Location
- Orangeville
- Ontario
Legal structures
- Sole proprietorship
Annual revenue
- All revenue ranges
Organisation size
- All organization sizes
Audience
- Canadians
Next Steps
1
Determine your project
2
Validate your eligibility
Activities funded
- Requesting a bill adjustment for unusually high water and wastewater charges caused by a repaired plumbing leak.
Documents Needed
- Completed Water Bill Adjustment Request Form, Parts A and B
- Copies of water and wastewater bills being considered
- Repair receipts or invoices
- Proof that plumbing repairs were completed
Eligibility
Who is eligible?
- Single-family residential water customers in Orangeville.
- Homeowners who occupy the dwelling.
- Tenants of single-family dwellings with the water account in their name.
Who is not eligible
- Commercial water customers.
- Industrial water customers.
- Institutional water customers.
- Income-producing single-family residential rental property owners.
Eligible expenses
- Water and wastewater charges linked to leak-related excess usage.
Ineligible Costs and Activities
- Usage caused by filling a pool or spa.
- Usage caused by irrigation or similar uses.
- Usage caused by theft, vandalism, or construction damage.
Eligible geographic areas
- Town of Orangeville.
Processing and Agreement
- The application is reviewed only after a complete form is received.
- The Town verifies eligibility and repair completion before approving a credit.
- If approved, the credit is authorized by the General Manager or designate.
- The credit is then applied to the account for future billing.
Additional information
- The credit is issued only after repairs are completed and verified by the Town.
- The adjustment is applied to the water and wastewater billing account for future billings.
- There is no extension of the bill due date while an adjustment request is pending.
- A customer cannot receive another credit for the same premises while the account remains active.
Contacts
Frequently Asked Questions about the Water and Wastewater Bill Adjustment Policy Program
Here are answers to the most common questions about the Water and Wastewater Bill Adjustment Policy. This section explains what the program is, how much funding is available, eligibility requirements, application deadlines, and other important details to help you determine if this grant is right for your business.
What is the Water and Wastewater Bill Adjustment Policy?
The program offers a one-time leak forgiveness credit for eligible Orangeville water and wastewater customers with unusually high bills caused by plumbing leaks. Approved adjustments can cover water and wastewater charges, with a maximum credit of $2,000.
How much funding can be received?
Water and Wastewater Bill Adjustment Policy Funds up to 50% of admissible expenses, capped at $2,000 per project.
Who is eligible for the Water and Wastewater Bill Adjustment Policy program?
To be eligible for the Water and Wastewater Bill Adjustment Policy program, you must:
Good-standing water account.
High usage from a plumbing leak.
Repairs and notice required on time.
What expenses are eligible under Water and Wastewater Bill Adjustment Policy?
Requesting a bill adjustment for unusually high water and wastewater charges caused by a repaired plumbing leak.
Who can I contact for more information about the Water and Wastewater Bill Adjustment Policy?
You can contact Town of Orangeville or by phone at 519-941-0440 ext 4500.
Where is the Water and Wastewater Bill Adjustment Policy available?
The Water and Wastewater Bill Adjustment Policy program is available the province of Ontario.
Is the Water and Wastewater Bill Adjustment Policy a grant, loan, or tax credit?
Water and Wastewater Bill Adjustment Policy is a Grant and Funding