A
Closed
Accidental Water Leak Adjustment Policy
Water bill relief for accidental leaks
Last Update: April 29, 2026
Funding available
$ 5,000
Timeline
- Receipt of requests is now closed
Location
Ontario, Canada
Overview
This policy provides up to $5,000 in water bill relief for eligible customers affected by accidental water leaks. It supports repairs to residential and not-for-profit properties and applies to consumption charges linked to the leak.
/100
Opportunity Score
Moderate potential, but conditions must align.
At a glance
Funding available
Financing goals
- Enhance an existing program
- Ensure financial sustainability
Eligible Funding
- Maximum amount : 5,000 $
Timeline
- Receipt of requests is now closed
Eligible candidates
Eligible Industries
- Utilities
- Other services (except public administration)
- Public administration
Location
- Ontario
Legal structures
- Non-profit
Annual revenue
- All revenue ranges
Organisation size
- All organization sizes
Audience
- Canadians
Non-profit candidates
Sector of operation
- Social Services
- Not Elsewhere Classified
Target groups
- General public
- Nonprofits / charities
Revenue structures
- All structures
Scope
- Municipal
Next Steps
1
Determine your project
2
Validate your eligibility
Documents Needed
- Completed Accidental Water Leak Adjustment Request Form
- Proof of completed repairs
- Supporting information requested by the Town
Eligibility
Who is eligible?
- Residential customers of Town water services.
- Registered not-for-profit customers of Town water services.
Who is not eligible
- Commercial property owners.
- Industrial property owners.
- Institutional property owners.
Eligible expenses
- Water and sewer consumption charges related to the accidental leak.
- Consumption portion of the utility bill linked to excess water use.
Ineligible Costs and Activities
- Seasonal water use such as lawn watering, pool filling, or car washing.
- Losses caused by theft, vandalism, construction damage, or a third party.
- Bills resulting from estimated or catch-up billing.
- Claims for vacant or unoccupied properties for 72 hours or more.
Eligible geographic areas
- Town of Greater Napanee, Ontario
Processing and Agreement
- The Town reviews the request after a completed application is received.
- Utilities staff provide a decision within 30 days.
- Appeals may be submitted in writing within 30 days of the decision.
- Council hears appeals at the next available regular meeting.
- Council’s decision on appeal is final.
Additional information
- Approved adjustments are issued as a credit on the utility account, not as a refund.
- Applicants may need to maintain payments while the request is being reviewed.
- Appeals must be submitted in writing within 30 days of the decision.
- Council’s appeal decision is final.
Contacts
Frequently Asked Questions about the Accidental Water Leak Adjustment Policy Program
Here are answers to the most common questions about the Accidental Water Leak Adjustment Policy. This section explains what the program is, how much funding is available, eligibility requirements, application deadlines, and other important details to help you determine if this grant is right for your business.
What is the Accidental Water Leak Adjustment Policy?
This policy provides up to $5,000 in water bill relief for eligible customers affected by accidental water leaks. It supports repairs to residential and not-for-profit properties and applies to consumption charges linked to the leak.
How much funding can be received?
Accidental Water Leak Adjustment Policy Funds up to $5,000 of admissible expenses.
Who is eligible for the Accidental Water Leak Adjustment Policy program?
To be eligible for the Accidental Water Leak Adjustment Policy program, you must:
Residential or not-for-profit account holders.
Leak repaired and verified.
One adjustment per property.
Who can I contact for more information about the Accidental Water Leak Adjustment Policy?
You can contact Town of Greater Napanee by email at jwalters@greaternapanee.com.
Where is the Accidental Water Leak Adjustment Policy available?
The Accidental Water Leak Adjustment Policy program is available the province of Ontario.
Is the Accidental Water Leak Adjustment Policy a grant, loan, or tax credit?
Accidental Water Leak Adjustment Policy is a Grant and Funding
Who are the financial supporters of the Accidental Water Leak Adjustment Policy?
Accidental Water Leak Adjustment Policy is funded by Town of Greater Napanee