Closed
Accidental Water Leak Adjustment Policy
Water bill relief for accidental leaks
Last Update: April 29, 2026
Funding available
$ 5,000
Timeline
- Receipt of requests is now closed
Location
Ontario, Canada
Overview
This policy provides up to $5,000 in water bill relief for eligible customers affected by accidental water leaks. It supports repairs to residential and not-for-profit properties and applies to consumption charges linked to the leak.
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Opportunity Score
Moderate potential, but conditions must align.
At a glance
Funding available
Financing goals
- Enhance an existing program
- Ensure financial sustainability
Eligible Funding
- Maximum amount : 5,000 $
Timeline
- Receipt of requests is now closed
Eligible candidates
Eligible Industries
- Utilities
- Other services (except public administration)
- Public administration
Location
- Ontario
Legal structures
- Non-profit
Annual revenue
- All revenue ranges
Organisation size
- All organization sizes
Audience
- Canadians
Non-profit candidates
Sector of operation
- Social Services
- Not Elsewhere Classified
Target groups
- General public
- Nonprofits / charities
Revenue structures
- All structures
Scope
- Municipal
Next Steps
1
Determine your project
2
Validate your eligibility
Documents Needed
- Completed Accidental Water Leak Adjustment Request Form
- Proof of completed repairs
- Supporting information requested by the Town
Official resources
Eligibility
Who is eligible?
- Residential customers of Town water services.
- Registered not-for-profit customers of Town water services.
Who is not eligible
- Commercial property owners.
- Industrial property owners.
- Institutional property owners.
Eligible expenses
- Water and sewer consumption charges related to the accidental leak.
- Consumption portion of the utility bill linked to excess water use.
Ineligible Costs and Activities
- Seasonal water use such as lawn watering, pool filling, or car washing.
- Losses caused by theft, vandalism, construction damage, or a third party.
- Bills resulting from estimated or catch-up billing.
- Claims for vacant or unoccupied properties for 72 hours or more.
Eligible geographic areas
- Town of Greater Napanee, Ontario
How to apply
- Step 1: Repair the leak
- Find and fix the accidental leak within the required timeframe.
- Keep proof of the repairs completed by a qualified individual.
- Step 2: Complete the request form
- Fill out the Accidental Water Leak Adjustment Request Form.
- Attach supporting repair documentation.
- Step 3: Submit the request
- Send the completed request to the Town within 30 calendar days after final repairs.
- Step 4: Await decision
- The Town reviews the request and communicates the decision.
Processing and Agreement
- The Town reviews the request after a completed application is received.
- Utilities staff provide a decision within 30 days.
- Appeals may be submitted in writing within 30 days of the decision.
- Council hears appeals at the next available regular meeting.
- Council’s decision on appeal is final.
Additional information
- Approved adjustments are issued as a credit on the utility account, not as a refund.
- Applicants may need to maintain payments while the request is being reviewed.
- Appeals must be submitted in writing within 30 days of the decision.
- Council’s appeal decision is final.
Contacts
Frequently Asked Questions about the Accidental Water Leak Adjustment Policy Program
What is the Accidental Water Leak Adjustment Policy?
This policy provides up to $5,000 in water bill relief for eligible customers affected by accidental water leaks. It supports repairs to residential and not-for-profit properties and applies to consumption charges linked to the leak.
How much funding can be received?
Accidental Water Leak Adjustment Policy Funds up to $5,000 of admissible expenses.
Who is eligible for the Accidental Water Leak Adjustment Policy program?
To be eligible for the Accidental Water Leak Adjustment Policy program, you must:
Residential or not-for-profit account holders.
Leak repaired and verified.
One adjustment per property.
Who can I contact for more information about the Accidental Water Leak Adjustment Policy?
You can contact Town of Greater Napanee by email at jwalters@greaternapanee.com.
Where is the Accidental Water Leak Adjustment Policy available?
The Accidental Water Leak Adjustment Policy program is available the province of Ontario.
Is the Accidental Water Leak Adjustment Policy a grant, loan, or tax credit?
Accidental Water Leak Adjustment Policy is a Grant and Funding
Who are the financial supporters of the Accidental Water Leak Adjustment Policy?
Accidental Water Leak Adjustment Policy is funded by Town of Greater Napanee