How to Turn Shipping Costs Into Business Revenue

If you run an e-commerce business, you're no doubt constantly looking for ways to grow your business and improve your customer service. Today, we're introducing you to a Quebec company that allows you to do both.

This company is busterfetcher.com​, which specializes in package shipping audits in addition to offering its members really specific tools to improve their delivery methods... and the satisfaction of their customers. customers.

Package shipping audit: what is it?

You will agree that when a customer buys a product from you, you make them a promise: you agree to ship it to them in good condition and on time. For this, you turn to specialized carriers such as Canada Post, UPS, Fedex, Purolator or DHL. But when your carrier doesn't deliver the package within the agreed time frame, who does your customer blame? ​You. And that's normal. He did business with you! As a shipper, you therefore have the responsibility to choose a reliable carrier since you are leaving part of your reputation in their hands. But despite the seriousness of your carrier, it often happens that packages arrive late for various reasons. And this is where it gets interesting and where Buster Fetcher intervenes by carrying out detailed tracking of your packages from point A to point B and therefore the quality of the services offered by your carriers. In fact, Buster Fetcher tracks all your carrier service failures and reimbursement opportunities for you and then makes claims on your behalf. ​You thus obtain money that ​you can reinvest in marketing or customer service.

Reimbursement of your shipping costs: a right

In fact, many e-commerce businesses are unaware that it is possible to be reimbursed for shipping costs for packages delivered late. However, in the event of a service failure (delays, unused labels or billing errors), your carrier contract stipulates that your costs must be fully reimbursed! Because if you commit to your customers, your carriers commit to you to deliver your products in good condition and respecting the details of the service you have chosen. But the most interesting thing is that your carrier also undertakes to reimburse you for shipping costs if the guaranteed packages have not been delivered on the promised date. ​These promises are documented in the contract signed between the shipper and the carrier. Of course, you can make these claims yourself, but the process is long and that's not to mention the many possible errors. To make your claims yourself, you must:

• analyze each of your invoices (within 15 or 30 working days for the majority of carriers);

• note late deliveries or labels not used;

• send your reimbursement request to your carrier (modalities vary from one carrier to another).

What you need to know is that the procedures put in place by carriers to make your claims are often tedious. ​Carrier invoices can be several dozen or hundreds of pages long, depending on the number of packages shipped. Having your invoices analyzed internally takes a long time and you could have penalties to pay in the event of an error. So, by taking care of your claims for you, Buster Fetcher makes your life easier, without you having to pay anything. In fact, there is no monthly fee since Buster Fetcher only takes a commission on your reimbursements once they have been approved by the carriers. Their systems integrate directly with your UPS, FedEx, Purolator or Canada Post carrier account without interrupting your usual business operations. In short, you don't have to do anything but sign up and wait for your money.

Up to 20% delivery costs refunded: claims worth it

You might think that delivery delays are rare. Think again! Up to 20% of packages arrive late. This means that potentially 20% of your delivery costs can be 100% refunded! Of course, claims must be approved by the carrier (which is the case for the majority of packages) and reimbursements vary from one business to another depending on your shipping rate. But all businesses can receive refunds. And even if it's only a few hundred dollars at first, if it's coming your way, why not take it? If you drop a $20 bill out of your pocket onto the sidewalk, will you pick it up or leave it there? With the ever-increasing competition, who can afford not to recover even $20 every day?

If you ship more than 5 packages per day, you are losing $20 several times each week!

Free statistics: another tool to improve your services

Buster Fetcher gives you also access to statistics concerning carriers which will allow you to make more strategic choices in the long term. In fact, by registering with Buster Fetcher, we automatically create a personalized dashboard that allows you to track your packages, but not only that! You can have access to an analysis of the performance of your shippers and thus improve your shipping strategy by choosing the most efficient delivery methods depending on the type of package and destination. If you think you are not affected by delivery delays, take the time to contact ​ busterfetcher.com ​ to do a free test. In a few minutes you will have an overview of the money you could have recovered over the last 30 days and, believe us, the only thing you risk... is being surprised!

Author: Buster Fetcher specializes in shipping audits and supports businesses in their efforts to improve their e-commerce returns.